Pride. Possess too much and you might come off arrogant. Demonstrate too little and you might be perceived insecure. Demonstrate just enough and you will set yourself apart from your peers.

I thought about this today as I walked past a young woman placing a sandwich-board advertisement outside of a new jewelry store. I watched her position the sign on the sidewalk, move it around so it would be out of the way of pedestrian traffic, and then stand back to evaluate the best angle for passersby to read.

I caught myself smiling as she adjusted it one last time. I thought of the effort she had put just into placing the sign on the street – imagining how much pride she must take in making and selling her jewelry. Bet her customers leave her store satisfied!

There are countless ways to show customers that you take pride in your work. What stands out most to you?

About the Author
Anthony Powell
Managing Director

Anthony [Tony] Powell, Managing Director, oversees the operations of Knowledge Capital Group and serves as the executive leader on many of the firm’s largest and most complex engagements. With over 20 years’ experience as a senior strategy and operations executive, Powell works with hospital and healthcare system C-suite leaders to drive organizational transformation and deliver exceptional operational outcomes. Notable projects include: the design, development and implementation of a health system; the alignment and integration of a nationally recognized medical university’s hospital, faculty practice plan and college of medicine; the alignment of a multi-hospital community system’s ambulatory network and clinical delivery capabilities; and the development of a novel affiliation and acquisition strategy for a regional AMC.

Prior to joining KCG, Powell was a member of the executive team at Blackbaud (BLKB), a publicly traded technology-solutions company serving the global nonprofit market, where he oversaw global professional services and enterprise sales. During his tenure, his divisions consistently grew at a CAGR of 40% with the company tripling in size. Prior to Blackbaud, Powell spent nearly a decade leading regional and national nonprofits’ development functions – his last being at the Smithsonian Institution in Washington, DC.

Powell’s leadership at KCG has received national recognition. KCG has been included in Inc. Magazine’s ‘Inc. 5000 Fastest Growing Companies’ for the past two years and has been featured in Consulting Magazine as both a ‘Firm to Watch’ and a ‘Fastest Growing Firm.’ Recently, Powell was appointed as an Associate in the Department of Health Policy and Management at the Johns Hopkins Bloomberg School of Public Health. Powell earned a BA in Economics and English from Allegheny College.