Pride. Possess too much and you might come off arrogant. Demonstrate too little and you might be perceived insecure. Demonstrate just enough and you will set yourself apart from your peers.

I thought about this today as I walked past a young woman placing a sandwich-board advertisement outside of a new jewelry store. I watched her position the sign on the sidewalk, move it around so it would be out of the way of pedestrian traffic, and then stand back to evaluate the best angle for passersby to read.

I caught myself smiling as she adjusted it one last time. I thought of the effort she had put just into placing the sign on the street – imagining how much pride she must take in making and selling her jewelry. Bet her customers leave her store satisfied!

There are countless ways to show customers that you take pride in your work. What stands out most to you?

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About the Author
Anthony Powell
Managing Director

Anthony [Tony] Powell, Managing Director, oversees the firm’s strategic growth and client delivery functions. With over 25 years of experience as a Senior Strategy and Operations Executive, Powell partners with hospital and health system leaders to enhance performance through his expertise in strategy and organizational transformation efforts. Notable projects include: the design, development, and implementation of a state-wide, multi-hospital health system; the alignment and integration of a nationally recognized medical university’s hospital, faculty practice plan, and college of medicine; the alignment of a multi-hospital community system’s ambulatory network and clinical delivery capabilities; and the development of an AMC/Community Hospital affiliation and acquisition strategy.

Prior to joining KCG, Powell was a member of the executive team at Blackbaud [BLKB], a $1.1B publicly traded technology-solutions company serving the global nonprofit market, where he oversaw global professional services and enterprise sales. During his tenure, his divisions consistently grew at a CAGR of 40% with the company tripling in size. Preceding Blackbaud, Powell spent nearly a decade leading regional and national nonprofits’ development functions – his last role being at the Smithsonian Institution in Washington, DC.

Powell’s leadership at KCG has received national recognition. KCG has been included in Inc. Magazine’s ‘Inc. 5000 Fastest Growing Companies’ and has been featured in Consulting Magazine as both a ‘Firm to Watch’ and a ‘Fastest Growing Firm.’ In addition to his accomplishments at the firm, Powell also serves as an Associate in the Department of Health Policy and Management at the Johns Hopkins Bloomberg School of Public Health. Powell earned a BA in Economics and English from Allegheny College.