Insights

Engagement at a Glance: Redesigning Planning & Budgeting to Align with Business Operations

Project Overview The Information Solutions [IS] group at MUSC provides information technology and systems infrastructure services to both the clinical & academic enterprises – spanning a state wide footprint with 10,000+ employees and nearly 150 discrete locations. The IS team is comprised of 450+ personnel, employed across three distinct MUSC entities, and has a combined…

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Engagement at a Glance: Driving Effective Integration in the Pre- & Post-Merger Environments

Project Overview MUSC Health is the clinical delivery arm of the Medical University of South Carolina [MUSC]. Through its network of over 100 outreach locations, regional clinical affiliations, and robust telehealth capabilities, MUSC Health is able to deliver highly-specialized, tertiary and quaternary care to patients across the state. In late 2018, MUSC Health announced its…

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Engagement at a Glance: Aligning Health System Structure with Shifting Market Demands

Client Overview Tidelands Health [Tidelands] is an integrated community health system located in coastal South Carolina, serving the region that spans from Charleston County to Myrtle Beach. In recent years, the U.S Census Bureau recognized Tidelands’ primary service area as one of the fastest growing metropolitan areas in America. To accommodate the needs of this…

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Engagement at a Glance: Optimizing Provider Recruitment

Overview Tidelands Health [Tidelands] is an integrated health system comprised of 298 licensed beds and more than 50 outpatient locations. It is located along the coast of South Carolina in one of the fastest-growing regions in the country. The market growth not only drives the demand for healthcare services, it is driving Tidelands’ need to…

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Engagement at a Glance: Organizing Care Delivery in a Matrixed Health System Construct

Overview KCG partnered with a regional Academic Health System to develop and implement a strategy for reorganizing its clinical enterprise, so as to drive greater alignment, efficiency and value across care delivery entities. The Challenge – Silos and the State KCG’s client is a regional healthcare system serving over one million patients annually throughout coastal…

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Engagement at a Glance: Optimizing Patient Throughput Through Strategic Staffing, Scheduling & Layout

Background Retina Consultants of Carolina [RCC] is a six physician, five location Retina Ophthalmology practice in Northwestern South Carolina. Since its founding in 1994, RCC has experienced steady growth – both in patient volume and clinical staff. As RCC contemplated its continued growth trajectory, leadership questioned whether a new, larger clinic space might be necessary….

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Engagement at a Glance: Aligning APP Workforce Drives Business Insights

Overview KCG worked with a regional, Academic Health System to define and standardize productivity expectations for its diffuse Advanced Practice Provider [APP] workforce, enabling better, more informed decision-making at the enterprise-level. The Challenge KCG’s client is a newly integrated healthcare system employing over 5,000 clinical providers in the South Carolina lowcounty region. As the organization…

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Engagement at a Glance: Optimizing Processes Improves Access, Engagement and Margin

Client Overview Knowledge Capital Group’s client is a comprehensive organ transplant center, ranked among the top 20 U.S. programs by volume – transplanting nearly 300 patients annually. The transplant center employs over 70 non-physician clinical and support staff, and oversees all outpatient, inpatient and transplant specific clinical support teams. Even though the transplant center treats…

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Engagement at a Glance: Improving Employee Retention Through Increased Engagement and Salary Parity

Overview Retina Consultants of Carolina [RCC] is a seven physician, five location Retina-Ophthalmology practice located in the North-Western quadrant of South Carolina. Over the past decade, RCC has experienced significant growth and optimal quality outcomes through the steady dyad leadership of a managing physician partner and practice administrator. However, with continuous growth comes inherent challenges,…

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Strategy to Execution: 4 Critical Success Factors for Implementing a Plan

In March 2018, KCG Principal, Joe Wechsler, was invited to speak to a class of Master of Health Administration [MHA] students. Over the course of a semester, the class – Health Care Strategic Management – brings students through a mock-strategic planning process, from concept to execution. To date, students had learned the importance of a clear organizational…

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