Healthcare Services

As the shift from volume-to-value progresses and pressures to drive revenues and contain costs mount, healthcare organizations are being challenged to revisit strategies and do more with less.  Having a thorough understanding of this market dynamic, KCG works side-by-side with a full range of provider organizations – from regional physician groups to nationally recognized Academic Medical Centers – to develop and implement actionable solutions to their toughest challenges.

Simply having a provider network as a dedicated referral base isn’t enough anymore – the key is deploying a clinical delivery strategy that drives access and efficiency, ensures clinical and financial accountability, and creates a framework for collaborative, team-based care across the continuum. Whether you are looking to establish a new care delivery model or optimize an existing one, KCG has the experience and tools to help.

HOSPITAL & HEALTH SYSTEM STRATEGIC PLANNING

The modern healthcare organization operates in an exceedingly complex and increasingly competitive environment. Its leaders must make critical decisions related to growth, resources and technology that stand to have profound implications for its future. KCG’s consultants work closely with healthcare executives and trustees to craft a strategic planning process that meaningfully engages stakeholders and results in effective strategy designed for real-world implementation.

AMBULATORY ALIGNMENT & INTEGRATION

As emphasis on value-based care and other reform initiatives shift focus from the hospital to the outpatient setting, the need for a tightly aligned ambulatory enterprise has never been greater. KCG works with hospital leaders to achieve seamless integration across the continuum of care and to create effective ambulatory capture strategies.

STRATEGIC AFFILIATIONS & NETWORK DEVELOPMENT

To remain competitive in an environment marked by healthcare reform, strong, more overt provider and system partnerships are more essential than ever. Given the tenuous nature and potential complexity of these relationships, KCG has created a formalized approach to define and implement novel affiliation arrangements that drive value and mutual benefit.

SERVICE LINE STRATEGIES

Healthcare organizations drive clinical quality and economic value through the creation of service lines: the strategic bundling and internal governance of patient services, procedures, and clinical sub-specialties. Whether you’re looking to create a new service line or optimize an existing one, our consultants have the tools and expertise to drive success through every stage of the process – from initial strategy and design to operationalization and interim leadership.

As healthcare reimbursement and new care models continue to evolve, provider organizations must have the capability to identify, analyze and visualize critical operational and financial information to effectively allocate resources and drive improvement. KCG’s consultants empower leaders to capitalize on their best opportunities by implementing strategies to optimize structure, process, people and technologies.

OPERATIONAL ASSESSMENT & OPTIMIZATION

Improving margins involves more than just reducing expenses. Our consultants leverage outputs of workflow analysis to increase efficiency, utilization, and productivity, breaking down operational barriers and driving quality outcomes through the alignment of people, processes, and technology.

INTEGRATED FINANCIAL PERFORMANCE MANAGEMENT

Ultimately, leadership leans on finance to provide critical input to all major decisions. KCG believes the finance function should be a strategic partner to the rest of the organization and helps clients align planning, budgeting, reporting and analytics to drive insight for better strategic and operational decision-making.

CLINICAL FUNDS FLOW

New regulatory standards and instability in external funding are placing increasing pressures on health systems to allocate resources strategically. KCG works with executives to develop and deploy strategic funding models that create consistent and transparent mechanisms – aligned with clear performance expectations – to ensure financial decisions are made in alignment with enterprise strategy.

SYSTEM INTEGRATION & OPERATIONALIZATION

As the healthcare regulatory environment continues to challenge long-established business strategies, provider organizations are increasingly pursing complex integrations as vehicles to grow and protect revenue and market share. KCG partners with health system leaders to develop and implement sound integration strategies, robust frameworks for operationalization, and best practice methodologies to drive desired outcomes.

KCG partners with executives to cultivate transformational capabilities, working side-by-side with leadership to drive accountability, ensure transparency, and hardwire a culture of excellence. Whether you’re looking to manage complex change or address critical gaps in important roles, KCG’s experienced advisors have the tools to help maximize your potential.

INTERIM LEADERSHIP

When a critical leadership gap emerges, many organizations will make a hasty move to fill the void, often with mixed results. KCG’s executive consultants and interim leaders maintain organizational stability, drive needed change, and ultimately recruit new leadership.

ORGANIZATIONAL CHANGE MANAGEMENT

Our Accountability, Communication & Execution (ACE™) framework helps ensure optimal performance throughout all aspects of an enterprise wide change initiative. ACE™ is a proven approach that enables KCG’s clients to define a clear destination and implement a concrete roadmap for success.

EXECUTIVE MENTORING

Successful executives aren’t born with the skills to lead – they develop and hone them over time through discipline, self-awareness, and emotional intelligence. KCG assists executives to push past their blind spots to grow business lines through improved communication and increased clarity.

RECRUITMENT & TALENT MANAGEMENT

KCG recognizes that labor is the single most expensive component of healthcare, but knows that a strong workforce strategy sets the foundation for strong outcomes. Our consultants work with healthcare leaders to reimagine talent management in ways that increase staff satisfaction, operational excellence and overall organization performance.

Physician groups contend with many of the same challenges that exist in any business – cash flow, cost containment, deploying efficient processes, ensuring customer [patient] satisfaction, and retaining top-notch talent. KCG understands that with all of these competing priorities, managing even a small practice can be a large feat and provides outsourced services to help practice leaders succeed.

CLINIC OPERATIONS IMPROVEMENT

All healthcare organizations are businesses, but not all healthcare organizations are run like businesses. KCG partners with practice executives to conduct in-depth performance assessments – identifying core business issues and impacts, and providing concrete recommendations to grow patient volumes, drive revenue growth, and increase market share.

PATIENT ACCESS & EXPERIENCE

Patient experience is influenced at every practice touch point including scheduling, clinic capacity, facility design, access and workflows. KCG’s consultants partner with practice leaders to identify roadblocks and deliver a seamless patient experience every time.

PHYSICIAN-HOSPITAL ALIGNMENT

Today’s leading healthcare organizations know that hospital and physician leaders must align their efforts to address pressing challenges and leverage promising opportunities. KCG believes that alignment goes beyond an employment agreement. We work closely with executives and physicians to identify the right form of alignment and implement an approach that positions both parties for long term success.

PHYSICIAN COMPENSATION

As the industry shifts toward value-based care, provider organizations are realizing the need to align physician compensation with outcomes and meaningful productivity goals. KCG works with healthcare leaders to design and implement sustainable models for provider compensation, aligning incentives to reward behaviors that advance organizational priorities, improve quality, and drive patient satisfaction.