Below are a few examples of the services we offer in our Business Performance Optimization (BPO) Practice:
Business and Organizational Planning
An effective strategy maps out the moves that must be made to outperform competitors, improve delivery capabilities, cultivate relationships, and achieve success. Ultimately, an effective strategy inspires and informs the executive team, empowers staff members and engages external stakeholders. Our methodology concisely depicts an organizations goals, strategy and performance metrics on a single page. This ensures results at both organizational and departmental levels and provides an innovative yet simple way to communicate the strategy and meet objectives.
Operational Assessment and Action Plan
Focusing on a high-level review of the organization, its people and its performance goals, our work is filtered through the lens of the Executive – be it the Chair of the Board, the Executive Director or, the entrepreneurial owner. In conducting the assessment we’ll talk with staff, customers and even some competitors to ensure we understand the current barriers and provide us sufficient insights to develop an action plan which will drive meaningful organizational change and ultimately achieve desired performance results.
Business Process Improvement
The goal of our work is to radically improve performance of the organization. To accomplish this, KCG utilizes a proven methodology to rapidly document current business processes while simultaneously identifying processes which impede performance. We then work with our clients to optimize these inefficient/ineffective processes as well as develop a roll out strategy to ensure that the newly designed “best practices” are fully adopted and accepted within the corporate culture.
Organizational Design and Restructuring
For many organizations, exponential growth can be seen as double-edged sword. On one hand this growth is a clear indication of successful business practices and financial gains. At the same time, it can have the unintended effect of stressing the organization’s decision making processes, reporting structure and staff morale. It is in preventing the long-lasting ramifications of this organizational stress that KCG partners with organizations to align and refresh the organization’s sense of its identity and clarity of purpose. Through a carefully cultivated process of internal reflection, KCG works with the organizational leaders to articulate the organization’s vision, mission, and values. Using this newly articulated and defined framework, KCG assists with developing new organizational structures and designs to support this refreshed sense of direction and articulated guiding principles.
Performance Management - Services
While most would agree that there are only three key metrics of running a professional services group – utilization, bill ratio, and bill rate – KCG believes many other factors should be tracked and evaluated to ensure world-class performance. To accomplish this, KCG has developed a process by which it partners with its clients to fully understand the goals and objectives of the organization. Through this understanding, KCG develops customized KPIs and business models, as well as the associated processes to gather, track, measure and analyze the necessary data. The end result is greater transparency for the executive, more accountability for the team, stronger financial performance, and enhanced customer satisfaction.
Performance Management - Sales
Whether your sales model is direct, indirect, channel-driven, OEM, or some combination of all of these, having a clear understanding the performance of your sales team and strategy is key to driving world-class results. KCG works with sales executives to analyze all the factors that drive sales and identifies those factors – both internal and external – which might indicate enhanced performance is achievable. We then work to develop strategies and action plans to eliminate these barriers – be it internal procedures, commission plans, territories, pricing models, marketing pieces or competitive intelligence – and help drive improved performance.
Case Studies
